Straight answers, before you ever call.

It depends on what's failing. Isolated damage, flashing, a run of wind-lifted shingles, a cracked pipe boot, is a repair. Widespread granule loss, curling across the field, or a deck going soft points to replacement. The free inspection answers this with photos, and if a repair will do, that's what we'll recommend.

Most single-family homes are torn off and dried-in the same day, with the full system completed in one to two days. Larger or steeper roofs take longer; your written estimate includes the expected schedule, and the roof is never left open overnight.

If the damage came from a covered event, wind, hail, a fallen tree, often yes. What matters is documentation before anything is disturbed. We photograph everything during the inspection or emergency dry-in, and we can walk the roof with your adjuster so the scope reflects the actual damage.

It's GAF's top contractor certification, held by fewer than 2% of roofing contractors in North America. It requires proper licensing, adequate insurance, a proven reputation, and ongoing factory training, and it's what allows us to register GAF's strongest system warranties for you.

Move vehicles out of the driveway, take fragile items off interior walls and shelves (hammering vibrates the frame), cover anything delicate in the attic against dust, and plan for a loud day. We tarp the landscaping, protect the AC unit, and sweep the yard for nails with magnets before we leave.

No. Estimates are free, written, and explained in plain English. If you just want to know what shape your roof is in, that answer is free too.

For the estimate, it helps; we'll walk you through the photos. During the work itself, no; most customers go about their day. We confirm the scope before starting and walk the finished roof with you after.

Call us. Active leaks and storm damage jump the queue for emergency tarping and dry-in, stopping water always comes first, for scheduled customers especially.

Because it would have to be revised. Two houses of the same size on the same street can differ substantially once you account for pitch, existing layers, deck condition and how cut up the roofline is. A number given before anyone has looked is a guess, and a guess that gets revised damages trust more than no number would have.

Yes, and there is no obligation attached to it. We are not going to ask you to sign during the visit.

Check that they specify the same thing. On a shingle roof, compare the shingle grade and whether the estimate includes tear off, deck repair allowance, underlayment, ice and water barrier, flashing replacement and ventilation. On a commercial roof, compare membrane type, thickness in mils, and attachment method. Totals are meaningless if the scopes differ.

Yes, in house. Ask during the estimate.

Payment terms are set out in the written estimate. Ask about them during the visit rather than discovering them later.

Policies generally cover sudden damage from a covered event such as wind or hail, and generally do not cover wear, age or deferred maintenance. Your policy is the authority on your situation, and we will give you an honest read on whether we think a claim is worth filing.

Either, but get the damage documented before anything is cleaned up. Adjusters assess what they can see or what is credibly documented, and cleanup destroys the evidence.

Often you cannot tell from the ground, and frequently not even from a ladder. Hail bruises shingles and knocks granules loose in a way that shortens their life without leaking immediately. That delay is why hail claims get missed until the filing window has closed.

Yes. We document what we find and work alongside your adjuster during the assessment.

Yes. Filing a claim that gets denied is not free, and we would rather say so up front.

Two separate ones. Hardesty warrants the workmanship for five years. The manufacturer warrants the material, and that term varies by product, with lifetime limited coverage available on qualifying shingle systems. We give you both terms in writing before you sign.

No, and this is the distinction worth understanding. A factory warranty covers defects in the material. It does not cover the crew that installed it, and installation is where most roofs actually fail. That is why the two warranties are separate.

GAF, CertainTeed, Owens Corning and Tamko. We are GAF Master Elite Certified, which is what allows us to offer GAF’s strongest system coverage.

Yes, across all five low slope membrane systems: TPO, EPDM, PVC, modified bitumen and built up, plus commercial metal.

On commercial buildings, yes, and it is often the right call. Raise the constraints during the assessment.

Yes. They are part of the same exterior envelope as the roof, and water gets in at the transitions between them rather than through the middle of any one part.